MyMassGov help for residents and businesses (2024)

^{Last updated May 16, 2024}

Applications currently using MyMassGov

For personal use:

• DTA Connect - the Department of Transitional Assistance’s online portal

• MyServices - access to MassHealth and HealthConnector benefits information

For business use:

Note: These applications are for authorized users only.

• DTA Connect-the Department of Transitional Assistance’s online portal
• DTA Partner Activity Tracking Hub (PATH)- provider access to the Pathways to Work program for SNAP and TAFDC

• Crime Insight- Massachusetts State Police CrimeSOLV information

• Patient Care Assessment - access to submit online reports to the Board of Registration in Medicine’s (BORIM’s) Quality and Patient Safety Division

• Sidearm- Massachusetts State Police CrimeSOLV information

• Unemployment services for employers-access to unemployment services for employers

You can log into your personal or business account or set up a new one.

The login process is the same for both types of accounts. Personal accounts are labeled in a blue banner at the top of the login page. Business accounts are labeled in green. If you need to use MyMassGov for both personal and business use, you must create two separate types of accounts.

Note: We recommend using your personal email address for a personal account and the email you use for work for a business account.*

If you already have an account:

1. Enter your email* and password

2. Select ‘Login’

To create a new MyMassGov account:

1. Click ‘Create an account’

2. Enter your email address

3. Click ‘Send verification code’

4. You will receive an email with a one-time verification code**

5. Enter or copy the code in the ‘VERIFY CODE’ box

**Note: Each code is good for 5 minutes. If you wait longer than 5 minutes to enter the code, it will not work, and you will need to select ‘Get a new code’ again to get and enter a new code.

6. Click ‘Verify email’

7. Enter your first name and last name

8. Enter a password that meets all of these requirements:

• Must be between 8 and 64 characters
• Must meet at least three of the following requirements:

  • Contain a special character (e.g., @ # $ % ^& *)

  • Contain a number

  • Contain an uppercase character

  • Contain a lowercase character

9. Confirm your password by re-entering it

10. Click 'CREATE AN ACCOUNT’

If you have forgotten your password or want to reset it, complete the following steps:

1. Go to the website you are trying to log in to
2. When you arrive at the Login screen where you would normally enter your email and password, click on the ‘Forgot password’ link
3. At the MyMassGov screen, select the ‘Forgot password’ link
4. On the next screen, enter your email address
5. Select ‘Send verification code’
6. Check your email for a message containing a verification code. If you don’t see it in your inbox, be sure to check your spam folder.
7. Enter the code you received
8. Select ‘Verify code’

NOTE: Once a code is sent, it is good for 5 minutes. If you do not enter it within that timeframe, you will need to click on the ‘Send new code’ link to receive another code for verification.

9. Enter a new password that meets all of these requirements:

• Be between 8 and 64 characters

• Meet at least three of the following requirements:

  • Contain a special character (e.g., @ # $ % ^ & *)

  • Contain a number

  • Contain an uppercase character

  • Contain a lowercase character

10. Re-enter your password to confirm it
11. Click ‘Continue’

You will be logged in and can continue to your benefits application. Use the new password you just createdthe next time you log in.

If you are setting up a Multifactor Authenticationto further secure your account:

At the ‘Choose an Authentication Method’ screen, check the MFA option(s) you would like to use. You must choose at least one and can choose one, two, or all three. We recommend setting up at least two. You will set up each option separately.

• Authentication App*- Select this choice if you would like to verify using an authentication app

• Phone (Voice and Text Message) - Select this choice if you would like to verify using one phone number

• Secondary Phone (Voice and Text Message) -Select this choice if you would like to verify using two phone numbers

OPTION 1: To setup an Authentication App:

Authentication App*

1. At the ‘Choose your authentication method’ screen select 'Authentication app*’
2. Click ‘Continue’
3. Link an authentication app- Use an authentication app you have installed or download a free one such as Google Authentication, Authy, or Microsoft Authenticator
4. Open your authentication app
5. Scan the QR code that appears under ‘Scan this QR code with your app’
6. If you have trouble scanning the code, click ‘Having trouble’ and enter the code all the way to the leftin the ‘Enter your code’ field
7. Enter the code that appears in your authenticator app in the ‘Enter your code’ text field
8. Click ‘Continue’

OPTION 2: To set up a phone number:

Phone (Voice and Text Message)

1. At the ‘Choose your authentication method’ screen select ‘Phone (Voice and Text Messages)’
2. Click 'Continue'
3. At the ‘Link your phone number’ screen select the correct country code
4. Enter the phone number you’d like to use to receive a one-time code
5. Click either ‘Text me’ or ‘Call me’
6. Enter the code sent to your phone
7. Click ‘Verify code’
8. If you don’t receive a code or the code you received doesn’t work or expires, select ‘Get a new code’ and a new code will be sent to your phone

OPTION 3: To setup a second phone number:

Phone (Voice and Text Message)

1. At the ‘Choose your authentication method’ window select both ‘Phone (Voice and Text Message)’ and ‘Secondary Phone (Voice and Text Message)’
2. After successfully setting up your first phone number as an authentication method, you will see a screen to link a secondary number
3. Select the correct country code
4. Enter a different second phone number you’d like to use to receive a one-time code
5. Click ‘Continue’
6. Click either ‘Text me’ or ‘Call me’
7. Enter the code sent to your phone
8. Click ‘Verify code’
9. If the code you received does not work or expires, click ‘Get a new code’ and enter it

The next time you log in, you might be asked to verify your account using one of these methods. You’ll be able to choose which one you’d like to use.

If you set up verification by authentication app:

1. In the ‘Verify your account’ screen, click ‘Authentication app’
2. Enter the six-digit code you receive from your authentication app
3. Click ‘Continue’
4. You will be logged into your account

If youset up verification by phone number:

1. At the ‘Verify your account’ screen, click ‘Phone (Voice and Text Messages)'
2. At the next screen, you’ll see the phone number you entered to be used for verification*
3. If you set up two phone numbers, you’ll see both options here and can choose one
4. Click ‘Text Me’ or “Call Me’
5. Enter the six-digit code that was sent to the phone number shown. The code will expire in five minutes from the time it is sent.
6. Click ‘Verify code’
7. If the code you received does not work or expires, click ‘Get a new code’ and enter it

*NOTE: If the phone number you see on the screen to be used for verification is not correct, start over and make sure you’re logging into the correct account

Follow this process to make changes to your MyMassGov account MFA settings, including adding a new method, and updating or removing methods that you’ve already set up.

1. Log into your MyMassGov business account and update your settings as a business user.

2. Verify your account

3. You will be brought to a ‘Change your MFA settings’ screen, and asked to choose the MFA setting you’d like to change:

• Authenticator app

• Primary phone (voice and text)

• Secondary phone (voice and text)

To change your authenticator app:

Update

1. Click on ‘Authenticator app’*
2. If you already have an authenticator app set up, you will see two options:

• Update authenticator app
• Remove authenticator app

3. Click on ‘Update authenticator app’
4. Open your authenticator app
5. Scan the QR code with your phone
6. Enter the code you receive in the ‘Verification code’ field
7. Click ‘Continue’

(See directions for setting up an authenticator appif you need help).

8. When your change has been successfully completed, you will see a confirmation page

9. Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you’re finished

*NOTE: If an authenticator app has not been set up, you will be taken to a page to complete the process. If you need help, see our help page.

Remove

1. Click on ‘Authenticator app’
2. If you already have an authenticator app set up, you will see two options:

• Update authenticator app

• Remove authenticator app

3. Click on ‘Remove authenticator app’
4. At the next screen, either confirm you would like to remove your authenticator app by clicking ‘Yes, remove this method’ or ‘No, keep this method’ to cancel out of the change process
5. When your change has been successfully completed, you’ll see a confirmation page
6. Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished

To change your primary phone (voice and text):

Update

1. Click ‘Primary phone number (voice and text)*
2. If you have a Primary phone number (voice and text) set up, you will see two options:

• Update phone number

• Remove phone number

3. Click on ‘Update phone number’
4. At the next screen, enter the updated phone number you’d like to link to your account
5. Click either ‘Text Me’ or ‘Call Me’
6. Enter the code you receive in the ‘Verification code’ field

(See directions for setting up Phone (voice and text) authenticationif you need help).

7. When your change has been successfully completed, you’ll see a confirmation page
8. Click ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished.

*NOTE: If a Primary phone (voice and mail) has not been set up, you will be taken to a page todo so. If you need help, see our help page.

Remove

1. Click ‘Primary phone number (voice and text)*
2. If you have a Primary phone number (voice and text) set up, you will see two options:

• Update phone number

• Remove phone number

3. Click ‘Remove phone number’
4. At the next screen, either confirm you would like to remove your primary number by clicking ‘Yes, remove this method’ or ‘No, keep this method’ to cancel out of the change process
5. When your change has been successfully completed, you will see a confirmation page
6. Click on ‘Yes, I’d like to make more changes’ to change another MFA method or ‘No, I’m done’ if you are finished

NOTE: If you remove your primary phone number as a method and you have a secondary phone number set up, the secondary phone number will become the primary phone number.

To change your secondary phone (voice and mail):

1. Click ‘Secondary phone (voice and text)’*

2. Follow the same process as updating or removing Primary phone (voice and text)

*NOTE: A secondary phone number will only show if the primary phone number has already been set up as a method.

• My password doesn’t work
  • Check to make sure you are entering both your email address and passwords correctly

  • If you have more than one email address, make sure you are using the one that you set up your account with

  • Click ‘Forgot password’ to reset your password
• I don’t know how to reset my password, or I want to change it
  • Click ‘Forgot password’to reset or change your password
• I didn’t receive an email with a verification code

  • Check your spam folder for the email message with the verification code

  • If you have more than one email address, make sure you are using the one that you set up your account with

  • If you don’t receive a verification code in your inbox or spam folder, try sending the verification code again by clicking ‘Send verification code’

• The verification code I entered doesn’t work

  • Enter your email address and click ‘Send verification code’ to receive another code

NOTE:If more than 5 minutes has passed since the code was sent, it will not work. Click the 'Send new code’ link again to receive and enter another code. If you request more than one code, make sure you are entering the most recent one.

• The email address I entered isn’t recognized

  • Check to make sure you are entering your email address correctly

  • If you have more than one email address, make sure you are using the one that you set up your account with

  • If the email address you are logging in with is not recognized, you will need to create a new account with that email address
• I don’t have a smartphone or authentication app

  • You can receive your multi-factor authentication code via text message or phone call if you don’t have a smartphone

  • There are multiple ways to set up multifactor authentication (MFA). If you don’t have an authentication app, you can choose to have your verification codes sent to you via text message or phone call instead.

• I have questions about my benefits (e.g., eligibility, status, account balance, etc.)

  • Navigate to your benefits websitefor specific information or assistance

    • Crime Insight- Massachusetts State Police CrimeSOLV information

    • DTA Connect - the Department of Transitional Assistance’s online portal

    • MyServices- to access MassHealth and HealthConnector benefits info

    • Sidearm- Massachusetts State Police CrimeSOLV information

    • Unemployment services for employers-access to unemployment services for employers (DUA)

• I already have an account with this government site. Why do I need to create a new one?

  • We’re rolling out MyMassGov in stages, so you might be returning to a government website you use frequently and seeing the MyMassGov portal for the first time. If you've already created an account on MyMassGov for another site, use that same login. If it's your first time using MyMassGov, click 'Create Account' and follow the steps.

• Can I share my account?

  • No, each user should have their own account. This is the best way to keep your information and benefits secure.

• I’m an employer and I already have a MyMassGov personal account.Can I use it for my business purposes too?

  • No, users need separate accounts for personal and business use.

• What is multifactor authentication (MFA)?

  • Multifactor authentication is a secure method of verifying whether a user attempting to log in with an email address and password is, in fact, the owner of the account. Upon account creation, users choose how they would like to receive an MFA verification code, which can be sent to an authentication app on their smartphone, texted to them, or shared via a phone call. When you log in, you may be asked to provide this code in addition to your email and password, ensuring that only someone with your phone can log into your account.

• How do I set up an MFA without an authentication app?

  • There are multiple ways to set up MFA. If you don't have an authentication app, you can choose to have your one-time verification code sent to you via text message or phone call instead. If you have a smartphone, authentication apps are the most secure MFA method, so we highly recommend downloading one.Read more about how to set up MFA authentication at MyMassGov help.

• Can I use MyMassGov without a smartphone?

  • You can receive your one-time verification code via text message or phone call if you do not have a smartphone.See MyMassGov for step-by-step instructions.

Our security practices

MyMassGov uses a variety of authentication methods to protect your data, and to ensure the service remains available to all users. These methods include monitoring and recording network traffic (any data going in and out of MyMassGov) to identify unauthorized attempts to change information, or otherwise cause damage.

Unauthorized access or use of MyMassGov (e.g. use for criminal purposes, or to cause damage) is against the law, and may subject you to criminal prosecution and penalties.

Security policies

MyMassGov follows all security policies and standards set by the Executive Office of Technology Services and Security.You canread those policies and standards here.

You can alsoread about how we protect your privacy in the Mass.gov Privacy Policy.

Vulnerability management standard

View our Vulnerability Management Standardfor details and how to report discovered vulnerabilities.