Epson P900 - new from box, won’t print: Printers and Printing Forum: Digital Photography Review (2024)

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HankRoarkPhoto New Member • Posts: 4

Epson P900 - new from box, won’t print

Feb 21, 2022

Just got my new Epson p900 setup. Ink loaded. Paper in. Hit the print check print head nozzle check. Pulls in paper. Print Head moves back and forth like it’s printing. Paper comes out. Blank. Repeat three times same result.
Issue clean print head comman, run nozzle check. Still blank page. Repeat again. Still blank page.

Ink shows in all 10 cartridges. Pulled maintenance tank and it seems completely empty. I looked at the ink delivery tubes to the head: There are bubbles of ink in them, but mostly looks empty.

Will call Epson support on Monday when they open. Any other suggestions before then?

ANSWER:

This question has not been answered yet.

Nikon Coolpix P90 Nikon Coolpix P900

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Gesture Forum Pro • Posts: 11,116

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Feb 21, 2022

Sorry to hear. I would also take a good look to be sure ink hasn't been dumped where it shouldn't be. Is there a way to trace the path of the tubes?

Not familiar with initialization procedure on this printer.

Good luck.

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dRomano Regular Member • Posts: 364

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Feb 21, 2022

If the lines look empty, then I'm not surprised it's not printing. I would take photos of them to show how the lines failed to prime. Probably best if you didn't do anything with the printer until you speak with support. They might just tell you to do a cleaning go fill the lines, but don't jump the gun. The mystery to solve is how you got in this situation to begin with. They're very helpful, so don't worry for now

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wilberforce_1 Senior Member • Posts: 1,403

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Feb 21, 2022

1

Tale out some of the carts and weigh them accurately if you can.

A full cart should weigh 120g, an empty cart weighs 68g, and the carts should weigh about 85g after initial charging of the P900.

This might help understand where the ink is

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Petruska Veteran Member • Posts: 9,440

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Feb 21, 2022

1

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left for each color showing in the ink level monitor.

Bob P.

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allofthemweretaken Regular Member • Posts: 162

Re: Epson P900 - new from box, won’t print

In reply to Petruska Feb 22, 2022

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left for each color showing in the ink level monitor.

Bob P.

Are there really a pump? I thought the ink was contained in small "bags/bladders" within the cartridge and that there were a plastic "spring" that pressurized the "bag/bladder"?

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Petruska Veteran Member • Posts: 9,440

Re: Epson P900 - new from box, won’t print

In reply to allofthemweretaken Feb 22, 2022

1

allofthemweretaken wrote:

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left for each color showing in the ink level monitor.

Bob P.

Are there really a pump? I thought the ink was contained in small "bags/bladders" within the cartridge and that there were a plastic "spring" that pressurized the "bag/bladder"?

The previous 3800, 3880, P800 printers that used pressurized ink cartridges have a pump. There are ink bladders in the cartridges. I “assumed” that Epson continued with the same system. Epson does state that the P900 has pressurized cartridges. The cartridges do have the air inlet valve that is normally used with air pressurized cartridges. You could be correct if Epson changed their ways........

Bob P.

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allofthemweretaken Regular Member • Posts: 162

Re: Epson P900 - new from box, won’t print

In reply to Petruska Feb 23, 2022

Petruska wrote:

allofthemweretaken wrote:

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left for each color showing in the ink level monitor.

Bob P.

Are there really a pump? I thought the ink was contained in small "bags/bladders" within the cartridge and that there were a plastic "spring" that pressurized the "bag/bladder"?

The previous 3800, 3880, P800 printers that used pressurized ink cartridges have a pump. There are ink bladders in the cartridges. I “assumed” that Epson continued with the same system. Epson does state that the P900 has pressurized cartridges. The cartridges do have the air inlet valve that is normally used with air pressurized cartridges. You could be correct if Epson changed their ways........

Bob P.

This is what they look like inside (P700):

https://www.dpreview.com/forums/thread/4511411

Edit: I think you are right (after reading the link above)

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Petruska Veteran Member • Posts: 9,440

Re: Epson P900 - new from box, won’t print

In reply to allofthemweretaken Feb 23, 2022

allofthemweretaken wrote:

Petruska wrote:

allofthemweretaken wrote:

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left for each color showing in the ink level monitor.

Bob P.

Are there really a pump? I thought the ink was contained in small "bags/bladders" within the cartridge and that there were a plastic "spring" that pressurized the "bag/bladder"?

The previous 3800, 3880, P800 printers that used pressurized ink cartridges have a pump. There are ink bladders in the cartridges. I “assumed” that Epson continued with the same system. Epson does state that the P900 has pressurized cartridges. The cartridges do have the air inlet valve that is normally used with air pressurized cartridges. You could be correct if Epson changed their ways........

Bob P.

This is what they look like inside (P700):

https://www.dpreview.com/forums/thread/4511411

Edit: I think you are right (after reading the link above)

Yes, the last photo shows the pressurized air nipple connection at the top, right of center, on the cartridge.

Bob P.

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Euell Veteran Member • Posts: 5,920

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Feb 26, 2022

HankRoarkPhoto wrote:

Just got my new Epson p900 setup. Ink loaded. Paper in. Hit the print check print head nozzle check. Pulls in paper. Print Head moves back and forth like it’s printing. Paper comes out. Blank. Repeat three times same result.
Issue clean print head comman, run nozzle check. Still blank page. Repeat again. Still blank page.

Ink shows in all 10 cartridges. Pulled maintenance tank and it seems completely empty. I looked at the ink delivery tubes to the head: There are bubbles of ink in them, but mostly looks empty.

Will call Epson support on Monday when they open.

And, what did support have to say?

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RedFox88 Forum Pro • Posts: 30,738

Re: Epson P900 - new from box, won’t print

In reply to Petruska Feb 28, 2022

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left

30% ??? Ink, what a 20th century racket

for each color showing in the ink level monitor.

Bob P.

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cloudysulphur New Member • Posts: 1

Re: Epson P900 - new from box, won’t print

In reply to Petruska Apr 4, 2022

What was the solution to this issue?
I received a new P900 yesterday and have the same problem.

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Jonseph New Member • Posts: 1

Re: Epson P900 - new from box, won’t print

In reply to Petruska Jun 23, 2022

I'm also really interested in what the solution was. I had exactly the same experience a few days ago and just returned the printer for a full refund. Now I have my refund I'd still like to order an SC-P900 but I'm quite wary now that I'll get the same problem again. I was lucky the company I used didn't quibble at all, but they're not all like that.

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Lance St. Paul Regular Member • Posts: 220

Re: Epson P900 - new from box, won’t print

In reply to Jonseph Jun 25, 2022

Where'd the OP go? And what is the answer?

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OP HankRoarkPhoto New Member • Posts: 4

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Jul 23, 2022

4

Wow, had no idea that thread had taken off. (And thanks to Andrew for finding my in email so I could reply).

I Called support, they said my printer was not covered under warranty as the item was targeted for Central America….and therefore support couldn’t help me.

The printer came from Amazon, but sold by Woot (I will not be buying from Woot again). I packaged up the printer immediately and did an Amazon return. Amazon returned my money, I then went and bought the printer from a reputable company (B&H in my case).

https://twitter.com/hankroarkphoto/status/1497674990090551296?s=21&t=-qNP1ebP0UAerP0nIi08kQ

Kinda glad it happened, if not I would have had a printer without a warranty.

I have enjoyed my P900 ever since, it goes a great job.

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allofthemweretaken Regular Member • Posts: 162

Re: Epson P900 - new from box, won’t print

In reply to RedFox88 Jul 23, 2022

RedFox88 wrote:

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left

30% ??? Ink, what a 20th century racket

for each color showing in the ink level monitor.

Bob P.

It takes some ink to fill the hoses. Nothing strange about that. What I think they should have done is to include another full set of inks or at least state that VERY clearly so that customers can take that into account before buying.

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JamesK Regular Member • Posts: 324

Re: Epson P900 - new from box, won’t print

In reply to HankRoarkPhoto Jul 23, 2022

Just curious, as I have bought several things from Woot also, but did anything on the link say No US Warranty? The only reason I ask is when I see a big ticket item from them that I am interested in I will have to start looking for Warranty Info. I just assumed that Woot being part of Amazon would clearly identify Grey Market items sold in US.

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OP HankRoarkPhoto New Member • Posts: 4

Re: Epson P900 - new from box, won’t print

In reply to JamesK Jul 23, 2022

No, there was no indication on the Woot page it was grey market. I checked it over again when I had the problem, and took a screenshot in case I was going to need it.

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Gosman Senior Member • Posts: 1,162

Re: Epson P900 - new from box, won’t print

In reply to allofthemweretaken Jul 23, 2022

allofthemweretaken wrote:

RedFox88 wrote:

Petruska wrote:

The P900 cartridges are pressurized to force ink through the ink feed lines to the print head. Sounds like the pressurization pump/system failed.

When you did the ink initialization setup you should only have about 30% ink left

30% ??? Ink, what a 20th century racket

for each color showing in the ink level monitor.

Bob P.

It takes some ink to fill the hoses. Nothing strange about that. What I think they should have done is to include another full set of inks or at least state that VERY clearly so that customers can take that into account before buying.

Haha I'm still using my same original ink set from the first of the year. You guys don't know how to be miserly with your ink usage!

-- hide signature --

Gosman

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wilberforce_1 Senior Member • Posts: 1,403

Re: Epson P900 - new from box, won’t print

In reply to allofthemweretaken Jul 24, 2022

allofthemweretaken wrote:

It takes some ink to fill the hoses. Nothing strange about that. What I think they should have done is to include another full set of inks or at least state that VERY clearly so that customers can take that into account before buying.

The following is fairly clear, but does require one to research and read the published product data. Resellers will often omit this statement:

Epson P900 - new from box, won’t print: Printers and Printing Forum: Digital Photography Review (1)

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Epson P900 - new from box, won’t print: Printers and Printing Forum: Digital Photography Review (2024)

FAQs

Why is my brand new Epson printer not printing? ›

Make sure your product is turned on and connected to your computer. Make sure any interface cables are connected securely at both ends. If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.

How do you unclog an Epson printhead? ›

  1. Load a few sheets of plain paper in the sheet feeder.
  2. Press the Index Sheet and Scan buttons at the same time.
  3. Press or to select Head Cleaning, then press Start. The cleaning cycle lasts around 1 minute. When you see a completion message on the LCD display screen, cleaning is finished. Caution:

Why is my brand new Epson printer printing blank pages? ›

Several factors may cause the product to print blank pages, such as print settings, low ink, or the product itself. Check the following: Make sure the product is placed on a flat, stable surface that extends beyond the base in all directions. The product won't operate properly if it's tilted or at an angle.

Why is my new printer not printing properly? ›

Sometimes the printer heads can get clogged or backed up from dust, dirt, or dried ink. If your ink looks too heavy or too light, this is known as 'banding' and usually happens due to faulty printer drivers or hardware. For both clogged or banding nozzles, check the print head and replace it if it's worn out or old.

Why is my printer connected but not printing? ›

Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.

What is the general error problem on Epson printers? ›

The common causes of “General Error” are: Something in the path of the printhead (like bits of paper or something that's been dropped in) Incompatible cartridges (Printer can't/won't recognise them) Autohead Cleaning & insufficient ink in cartridge(s) [PX/TX700W <-> Artisan 837 models]

Why is my Epson printer moving but not printing? ›

If the print head is moving and nothing prints, try these solutions: Print a nozzle check pattern and then clean the print head, if necessary. If there are still clogged nozzles, clean the suction cap and around the print head and then clean the print head again and check if the clogged nozzles were cleared.

Why is my Epson printer not printing wirelessly? ›

Make sure that the product is within range of your router or access point. Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet. Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router or access point.

Why is my Epson printer not printing anything even though it has ink? ›

Print a nozzle check pattern to see if any of the nozzles are clogged. Clean the print head, if necessary. Make sure the paper size, orientation, and layout settings in your printer software are correct. Make sure your document does not contain blank pages.

How do I know if my Epson printer is clogged? ›

The product prints a nozzle check pattern. Check the printed pattern to see if there are gaps in the lines. If there are no gaps, the print head is clean and you can continue printing.

How can you tell if a printhead is clogged? ›

If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it's most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it's time to remove the excess ink.

Why is my Epson printer not working right when it has ink? ›

Air Bubbles: Sometimes, air bubbles can form in the ink supply system, preventing proper ink flow to the print head. This can lead to incomplete prints or no printing, even when the ink cartridges are full. Printhead Clogs: The printheads in inkjet printers use sprays of tiny nozzles to apply ink to the paper.

Why is my printer not printing even though it is connected? ›

Start by checking your hardware

If you're using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer's wireless option is turned on and available.

Why is my printer not printing even though it has ink? ›

If your PC or the LCD screen on your printer is telling you that your ink cartridges are full but no ink is passing through to the paper, then it's most likely that you are dealing with a clogged printhead. Blurry documents and images that appear faded are also signs that it's time to remove the excess ink.

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